Frequently Asked Questions

Disclaimer

Our UV Pro Oral Hygiene Set is designed to sanitize toothbrushes by reducing bacteria buildup, which may contribute to improved oral hygiene. However, individual results will vary based on numerous factors, including personal oral hygiene practices and overall health. This product is not a substitute for professional dental advice, diagnosis, or treatment, and is not intended to diagnose, treat, cure, or prevent any specific oral health condition, such as bad breath, cavities, gum recession, or tooth sensitivity.

While our product may assist in alleviating some oral health concerns related to bacteria, we cannot guarantee any specific improvements to oral health conditions. Claims about its potential benefits are based on general information and are not a promise or warranty of particular results. For specific oral health issues, we recommend consulting with a dentist or healthcare professional. Use of this product is at your own discretion, and the manufacturer and seller are not liable for any dissatisfaction or adverse outcomes.

Shipping Policy

Thank you for choosing us for your online shopping needs. We strive to provide you with a seamless and enjoyable shopping experience. Below, you'll find information about our shipping policy and answers to common questions, including "Where is my order?"

Shipping Timeframe:

  • Please allow 3-5 days for your order to be shipped out. Once shipped, you'll receive an email with your tracking information.
  • Our standard shipping timeframe is approximately 8-15 business days. Please note that this estimate may vary depending on factors such as product availability, destination, and any unexpected delays. We want to ensure your order reaches you in the best condition, and sometimes this may require additional time.

Order Processing:

  • Once your order is placed, please allow 1-3 business days for order processing. During peak seasons or promotional events, processing times may be slightly longer. We'll send you a confirmation email as soon as your order is processed and ready for shipment.
  • Notice of Multiple Product Orders: Due to high demand and limited stock, when ordering multiple items, shipments may arrive in separate packages and at different times. We apologize for any inconvenience and assure you we're working to restock swiftly. Expect clear communication and up-to-date tracking as we fulfill your order. Thank you for your understanding.

Tracking Your Order:

  • To track the status of your order, please visit our Track My Order page. You will need your order number and the email address used for the purchase to access your tracking information.