FAQs & Policies

Sensory Therapy Picky Patch Disclaimer:

Sensory Therapy Picky Patch is designed to provide tactile stimulation and promote a sense of relief for individuals experiencing symptoms associated with dermatillomania and trichotillomania. While many users have reported positive experiences with our product, it is important to note that Sensory Therapy Picky Patch  is not a medical device and has not been evaluated or approved by the FDA for the treatment or management of any medical condition.

It is not intended to diagnose, treat, cure, or prevent any disease. If you have a medical condition or are seeking medical advice, please consult a qualified healthcare professional.

Individual results may vary, and Aipha Sensory does not guarantee specific outcomes from the use of this product.

By purchasing and using Sensory Therapy Picky Patch, you acknowledge and accept that it is not a substitute for professional medical treatment or therapy. Aipha Sensory shall not be held liable for any damages or adverse effects resulting from the use or misuse of Sensory Therapy Picky Patch.

Choking Hazard Warning:

Sensory Therapy Picky Patch contains small parts and may present a choking hazard, particularly for young children. It is essential to keep out of reach of infants and toddlers to prevent accidental ingestion. Adult supervision is recommended when using Sensory Therapy Picky Patch.


Shipping Policy

Thank you for choosing us for your online shopping needs. We strive to provide you with a seamless and enjoyable shopping experience. Below, you'll find information about our shipping policy and answers to common questions, including "Where is my order?"

Shipping Timeframe:

  • Please allow 3-5 days for your order to be shipped out. Once shipped, you'll receive an email with your tracking information.
  • Our standard shipping timeframe is approximately 8-15 business days. Please note that this estimate may vary depending on factors such as product availability, destination, and any unexpected delays. We want to ensure your order reaches you in the best condition, and sometimes this may require additional time.

Order Processing:

  • Once your order is placed, please allow 1-3 business days for order processing. During peak seasons or promotional events, processing times may be slightly longer. We'll send you a confirmation email as soon as your order is processed and ready for shipment.
  • Notice of Multiple Product Orders: Due to high demand and limited stock, when ordering multiple items, shipments may arrive in separate packages and at different times. We apologize for any inconvenience and assure you we're working to restock swiftly. Expect clear communication and up-to-date tracking as we fulfill your order. Thank you for your understanding.

Tracking Your Order:

  • To track the status of your order, please visit our Track My Order page. You will need your order number and the email address used for the purchase to access your tracking information.

Return and Refund Policy:

Disclaimer:

Our refund policy is straightforward. If you're dissatisfied for any reason, you can return the item within 30 days for a refund. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For most refunds, the product needs to be sent back to our facility, but if that's not possible, you may be eligible for a 50% refund. We'll issue refunds for items damaged in transit only if a replacement is unavailable, and we require a photo of the damaged item. Refunds won't be issued for items confiscated by local Customs. Buyers are responsible for checking local laws, and any Customs-related costs for confiscated or undeliverable goods fall on the buyer. Sale items are final sale, and we don't process returns or refunds for them. If an item arrives damaged, contact us with a photo, and we'll replace it at no extra cost to you.

To start a return, you can contact us at us contact@smco.caPlease note that returns will need to be returned.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@smco.ca

Note: 
Return and Refund Policy is only applicable to delivery using Insured Tracked Shipping. 

Privacy and Data Protection:

We take your privacy and security seriously. We are committed to protecting your personal information and ensuring a safe shopping experience. When you make a purchase on our website, we use secure encryption technology to safeguard your payment information. We do not store your credit card details after the transaction is complete. We may collect and use your personal information for order processing, customer service, and marketing purposes, but rest assured, we never sell or share your data with third parties without your consent. 

Terms and Conditions:

By using and shopping on the this website, you agree to abide by our Terms and Conditions. These terms govern your use of our website and the purchase of our products. You agree not to engage in any prohibited activities, such as unauthorized use of our intellectual property, interfering with the website's functionality, or violating applicable laws. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion. Product availability, pricing, and descriptions are subject to change without notice.