FAQ

 

Shipping Policy

Thank you for choosing us for your online shopping needs. We strive to provide you with a seamless and enjoyable shopping experience. Below, you'll find information about our shipping policy and answers to common questions, including "Where is my order?"

Shipping Timeframe:

  • Please allow 3-5 days for your order to be shipped out. Once shipped, you'll receive an email with your tracking information.
  • Our standard shipping timeframe is approximately 8-15 business days. Please note that this estimate may vary depending on factors such as product availability, destination, and any unexpected delays. We want to ensure your order reaches you in the best condition, and sometimes this may require additional time.

Order Processing:

  • Once your order is placed, please allow 1-3 business days for order processing. During peak seasons or promotional events, processing times may be slightly longer. We'll send you a confirmation email as soon as your order is processed and ready for shipment.
  • Notice of Multiple Product Orders: Due to high demand and limited stock, when ordering multiple items, shipments may arrive in separate packages and at different times. We apologize for any inconvenience and assure you we're working to restock swiftly. Expect clear communication and up-to-date tracking as we fulfill your order. Thank you for your understanding.

Tracking Your Order:

  • To track the status of your order, please visit our Track My Order page. You will need your order number and the email address used for the purchase to access your tracking information.

Return and Refund Policy:

Our handcrafted products are unique and made with care. Due to their personalized nature, we cannot accept returns or offer refunds. All sales are final
Please note that all our picky pads are unique, and as such, may vary slightly from the product photos provided on our website. We strive to accurately represent each item, but due to the handmade nature of our products, there may be minor variations in color, pattern, or dimensions. We appreciate your understanding and support for our craft.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Privacy and Data Protection:

We take your privacy and security seriously. We are committed to protecting your personal information and ensuring a safe shopping experience. When you make a purchase on our website, we use secure encryption technology to safeguard your payment information. We do not store your credit card details after the transaction is complete. We may collect and use your personal information for order processing, customer service, and marketing purposes, but rest assured, we never sell or share your data with third parties without your consent. 

Terms and Conditions:

By using and shopping on the this website, you agree to abide by our Terms and Conditions. These terms govern your use of our website and the purchase of our products. You agree not to engage in any prohibited activities, such as unauthorized use of our intellectual property, interfering with the website's functionality, or violating applicable laws. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion. Product availability, pricing, and descriptions are subject to change without notice.